Having issues with video ads?

Ricardo -

 Make sure you are connected to Game Center | Play Store before uninstalling the game.

  1. Ads need to be downloaded first in order to be seen. Buttons will be greyed out if the download speed is not enough.
    Can you start the game with Wi-Fi and check if it's solved?
  2. If 1. failed, please uninstall the game, turn OFF your device (very important) and reinstall.
  3. Clear the ads cache.
    💡Android: Settings -> Apps -> Crush Them All -> Clear caché.

  4. If all the steps above failed, you can try a more drastic measure and reset the ads ID.

💡Android: Settings -> Google -> Ads -> Reset advertising ID -> Restart device. 

💡iOS: Settings -> Privacy -> Advertising > tap on "Reset Advertising Identifier" and confirm the ID reset.

 

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