Your village is saved on our servers, you can easily recover it if you have set a username on Android or are logged into GameCenter on iOS.
If you can launch the game and are back to level 1, or have lost some data, you can go to the menu/more/download data to recover your lost data. If you are on iOS make sure to wait before the GameCenter notification appears.
If the game crashes or you see a black screen
- Uninstall and reinstall Happy Street
- Log back in with your existing username or wait for the GameCenter notification "welcome back" to appear
- First, make sure you have set a username on Android (on iOS you should already be connected to GameCenter)
- Go to menu/more/download data to recover your village.
If this doesn't work, please contact our support with your existing username or GameCenter nickname
If you still have some issues please contact us via this forum and be sure to include your username.