If your main street disappeared, but your player level, coins and flooz remain the same, please follow this steps:
- Uninstall the game.
- Send an email to firstname.lastname@example.org including your: username, Facebook name, subject: street is lost.
- Please wait patiently to hear from us. We need the game removed from your device to restore your street. This process should not take more than 24 hours.
Do you remember something in particular when you lost your street?
Did the game crashed before? Was the game in the loading screen?
Your experience might help fixing this bug.